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What do our customers say?
Don't just take our word for it - read genuine reviews from our customers to see what it's like to work with an award-winning data recovery company.
I am writing to express my heartfelt gratitude and provide an enthusiastic recommendation for your exceptional data recovery services. My experience working with your small but highly effective two-person team has been nothing short of outstanding from start to finish.
When I first reached out to you with my data loss crisis, I was distraught and feared that years of irreplaceable personal and professional information might be lost forever. Alison, who handled customer service, responded with empathy and professionalism that immediately put me at ease. Her clear communication and patience in explaining the process were truly appreciated.
Steve, your technical expert, showcased an impressive level of expertise. The entire recovery process was handled with utmost care and transparency. Steve kept me informed at every stage, explaining complex technical issues in terms I could understand. His commitment to the task and technical prowess in recovering data I thought was lost were remarkable.
What impressed me most was not just your technical skills but also your integrity. You were honest about the possibilities and potential outcomes, never making promises you couldn't keep. This honesty, combined with your evident expertise, gave me confidence throughout the process.
The results speak for themselves. Steve managed to recover nearly all of my critical data, including irreplaceable family photos, important business documents, and personal projects. The relief and joy I felt when I saw my files again are indescribable.
Your pricing was fair and transparent, with no hidden costs or surprises. Alison was clear about the costs involved from the outset, and the value you provided far exceeded the cost of your services.
I wholeheartedly recommend your company to anyone facing data loss issues. Your combination of technical expertise, personalized customer service, and integrity sets a new standard in the industry. It's truly impressive how your small team delivers such high-quality service.
Thank you once again, Alison and Steve, for your outstanding service. You've not only recovered my data but also earned a loyal customer for life. Your dedication and expertise make your small firm stand out in the best possible way.
Sincerely,
Artur
★★★★★ Artur Wąsikiewicz, 4 days ago
Efficient service, retrieved almost all (99%+) of the data on my failed drive. Kept me informed of progress throughout. Reasonable price for the work done. Nice people to deal with.
★★★★★ Mike Holland, 5 days ago
An efficient and quick service.
This is just what you need when you’ve lost data due to a computer collapse for whatever reason. I found Alison and the team swift to respond, professional- they knew what they were doing and very helpful on the phone and email. A rare experience and great when in a stressful situation such as your computer dying on you. Recommended.
★★★★★ Miranda Pye, a week ago
EXCEPTIONAL SERVICE !!! The outstanding yet reasonably priced service I received was worth every penny I spent.
EADR Limited offer a transparent , thorough and tailored service. EADR is truly synonymous with the slogan ' it does exactly what it says on the tin '
Alison and Steve were upfront about what was on offer from the very start. No hidden surprises.
They were extremely detailed in the highly methodical approach to which they provided service. A service which put the customer at the forefront.
The Pay - By - Instalment option made all the difference as it made it possible for me to spread payments over a number of months.
EADR came highly recommended to me . In that spirit and without a moment of hesitation I would gladly and even strongly recommend them to anyone. The service speaks for itself.
EADR Limited is a customer driven company with great promise evidently poised to go places.
★★★★★ YORUBA FIRST, a month ago
Alison at East Anglian Data Recovery Service Ltd was recommended to us as we were unable to retrieve our back up data from a Seagate Drive. We sent the drive to them and received a speedy reply. The drive was checked to see how likely it would be to retrieve this process was very quick, we were given the results and went ahead. All through this process we were kept fully informed of what was going on. It was all done very quickly and I could not recommend them highly enough. Very efficient, good communication and decent price. Brilliant company
★★★★★ Sam Jacobs, a month ago
Absolutely delighted with an outstanding and professional service provided by Alison and Steve at EADR. From my initial telephone enquiry regarding lost data from a crashed laptop SSD drive, the recovery process was explained to me step by step throughout by email exchanges, including the technical details necessary to recover the data, and an accurate quotation for the recovery and return of the data. The entire process, from my first telephone enquiry, to the secure return of my lost data was faultless. Thank you Alison and Steve.
★★★★★ Richard Scott, 2 months ago
Absolutely amazing service
I thought all was lost when my Laptops NVMe SSD drive failed and I didn't have a good enough backup system in place which meant all my old photos in their original resolution, music that I couldn't get hold of again and many hours of my gaming footage I was filtering through to make shorter videos for social media in my eyes was all gone.
EADR were recommended to me by a local PC repairer and they have simply been incredible. They kept me up to date with every single part of the process, what had failed and what was recoverable, and in my case I managed to have every single file recovered. The process was really quick and for the sake of what I thought was lost, it was worth every penny to have it all back.
Thankfully I have now got a better backup system to hopefully avoid such a potential loss again, but if I have an issue with a drive again I know that EADR would be my place to go.
★★★★★ William Willis, 2 months ago
EADR were recommended to me when my external hard drive decided it didn't want to work anymore. I was guttered as I had stored so many photos and important work on the drive. Alsion and Steve were able to recover the information and transferred it to a new drive. I'm over the moon to have these files, especially the photos back. I forgot how many were on the drive and it's been great to view these again and reminisce about those great times! I can't thank you enough and very grateful you were able to recover these special memories. I can't recomment Alison, Steve and the team at EADR enough. Thank you once again for working your magic on the drive as never expected to see the info ever again.
★★★★★ anna ferraro, 2 months ago
Excellent communication and service. They were able to recover all files that we thought we had lost when the hard drive in our laptop failed.
They kept us informed throughout the process and dealt with everything extremely efficiently. Thank you!
★★★★★ Tim Edwards, 2 months ago
Alison and East Anglian data recovery service where recommended to us when an IT technician couldn't recover our data and needed in more in-depth solution ,The customer service from Alison and the team was out standing, not only were they fare and upfront about the costs but also kept us updated along the whole way recovering our data. When It come to recovering date that is important to you, it's nice to be kept updated along every step of the journey. I could not recommend Alison and the team more highly. Thanks you.
★★★★★ marc sawkins, 2 months ago
I have found EADR to be a very prompt, proffesional and supportive company to work with. My personal experience was the failure of an external USB hard drive that i have been using as a backup drive - all of a sudden it stopped working and I presumed all would be lost. I contacted EADR to see if there was a likely chance of recovery, and quickly had a response outlining their procedure with this kind of case. The team kept in regular contact throughout the process, outlining what had been achieved and the next stages, and I am very pleased to say that my data was recovered. The return procedure again was very impressive, with various options available. I opted to have my data returned on a USB memory stick provided by EADR, and it turned up via DPD secure delivery the next day.
I believe that the service I recieved was very reasonably priced.
I would like to thank the team again, and would highly recommend them as a first port of call to anybody who has data recovery needs - I would not hesitate to use again.
★★★★★ Simon Hughes, 3 months ago
Had two broken hard drives which both had mass amounts of data on them. EADR were able to find the problem very quickly and after one short week, I had two brand new hard drives with all the data on them. EADR are very quick to respond to emails and give you a clear indication of how long every process may take and with a cost breakdown analysis.
Would highly recommend for major computer issues and will look forward to working with them again if required.
★★★★★ Daelon, 3 months ago
As a local computer repair shop with a good reputation on Google (Hull Computers), it's important to have good partners to recommend to customers in the event of them requiring specialist services beyond our capabilities.
I've been recommending Steve & Alison of EADR for almost as long as I've been trading.
Whenever I get a data recovery case that is beyond my capabilities, EADR is the only company I trust to recommend clients to.
It's great that their commitment to providing first class data recovery and even better customer service, is aligned with my operating standards.dor customer satisfaction.
When I pass a customer to EADR, I do so with confidence that they will be treated fairly and with compassion, and every effort will be made to achieve a positive outcome in regards to recovering the customers data. In every case, I know that Alison will keep the customer informed as to the progress of the recovery and that all costs being as affordable as possible with no "Hidden extras".
I often receive feedback from customers thanking me for putting them in touch with EADR, and I feel it reflects well on Hull Computers that we have a good working relationship with a knowledgeable and talented company like yours.
Thank you Steve & Alison, I look forward to working in partnership with yourselves for many more years to come. Lee x
★★★★★ Lee Newis, 4 months ago
My Toshiba TB1 external hard drive simply stopped working one day and I lost a great deal of work that I had not been able to back up. A local data recovery centre in Hull talked through the dangers of some companies and recommended East Anglia Data Recovery to me. All I can say is that EADR through the whole process have been professional and best of all they they recovered the majority of the data I needed in a short time frame. Every step was explained and postage was all recorded and tracked very efficiently to prevent any problems there. They were reasonably priced too. I cannot recommend them highly enough to others.
★★★★★ Ian Dyson, 4 months ago
EADR were from the outset professional yet calming and aware that my anxiety levels were sky high! My disk drive had corrupted itself and I thought that my Back-up was set-up correctly and wasn't so basically a disaster as my whole life over the past 10 years had been lost!!! They were honest from the start and said sometimes things cannot be retrieved, but that they would do their utmost to help.
EADR worked their magic and retreived 99.9% of my files - the rest I don't even remember what they were so no harm. All this was completed in a few days and I was back and working.
They kept me informed completely along the way; letting me know what was retrieveable and checking files etc and their customer service was brilliant - I felt as if I was the only client they were working with.
I have no hesitation in giving EADR 5 stars and recommending them unreservedly. Thank You EADR for not making a crisis out of my drama!!
★★★★★ Georgina Burgess, 4 months ago
On behalf of myself and my husband, we are absolutely overjoyed at the outcome and service provided by yourselves. We thought all our family photographs were lost forever but you have done a brilliant job of retrieving them all for us so quickly and efficiently.
Thank you very much for your excellent work!
★★★★★ Christine Hodgson, 5 months ago
EADR is a data recovery company, specialising in recovering data from damaged or corrupted computer drives, they were recommended to me by "Gigante Computers" in Coventry after I dropped my "still running" external drive on the floor , a big "Thank You" to Gigante.
My first point of contact at EADR was Alison, she explained the whole data recovery process, the stages they go through, from initial investigation (is it viable?) and costs at each stage of the process to (hopefully) complete data recovery (costs will vary in line with the amount of data recovered).
There is very reasonable initial investigation charge, after which Steve was then in contact, who gave a rundown of the problems found with my hard drive and a rundown of the likelihood of a successful recovery, options and costs.
Just a quick run down of my own circumstance:
recovering the available data saved me the time and expense having to revisit commercial sites across the UK to re-record various bits of information.
For the most part (99.99%), a great success although there was a small series of photo's missing which I could have done with, but believe me, I am over the moon with the recovered data (Verses the alternative - not getting anything back!).
Over all, EADR was a very accommodating and pleasant company to deal with and would recommend them to anyone looking for data recovery services.
★★★★★ Poppa Bear36, 5 months ago
When my children were growing up I though the most sensible thing to do with all the family photographs and other data including a record of a car restoration through its various stages would be to put it on an external hard drive for safe keeping for ever.
So when my hard drive died I was mortified and even more so when no one local to me could rectify it.
I was recommended to seek the help of East Anglian Data Recovery Services. What a recommendation it was, Alison and the team are absolutely fantastic in every respect from the start of the process right through to the finish the communication was second to none and in this day and age it is wonderful to have the personal attention and brilliant work that they have done for me. One Top Company!.
★★★★★ Dave Sparrow, 5 months ago
Get in touch
To find out if we can help recover YOUR data, call us on 01953 667 977 or email us at info@eadr.co.uk to arrange an inspection of your faulty device. We will be able to provide you with a no-obligation quotation within 24 hours of receipt.