What do our customers say?

Absolutely delighted with an outstanding and professional service provided by Alison and Steve at EADR. From my initial telephone enquiry regarding lost data from a crashed laptop SSD drive, the recovery process was explained to me step by step throughout by email exchanges, including the technical details necessary to recover the data, and an accurate quotation for the recovery and return of the data. The entire process, from my first telephone enquiry, to the secure return of my lost data was faultless. Thank you Alison and Steve.

★★★★★ Richard Scott, 2 weeks ago

I thought all was lost when my Laptops NVMe SSD drive failed and I didn't have a good enough backup system in place which meant all my old photos in their original resolution, music that I couldn't get hold of again and many hours of my gaming footage I was filtering through to make shorter videos for social media in my eyes was all gone.

EADR were recommended to me by a local PC repairer and they have simply been incredible. They kept me up to date with every single part of the process, what had failed and what was recoverable, and in my case I managed to have every single file recovered. The process was really quick and for the sake of what I thought was lost, it was worth every penny to have it all back.

Thankfully I have now got a better backup system to hopefully avoid such a potential loss again, but if I have an issue with a drive again I know that EADR would be my place to go.

★★★★★ William Willis, 3 weeks ago

EADR were recommended to me when my external hard drive decided it didn't want to work anymore. I was guttered as I had stored so many photos and important work on the drive. Alsion and Steve were able to recover the information and transferred it to a new drive. I'm over the moon to have these files, especially the photos back. I forgot how many were on the drive and it's been great to view these again and reminisce about those great times! I can't thank you enough and very grateful you were able to recover these special memories. I can't recomment Alison, Steve and the team at EADR enough. Thank you once again for working your magic on the drive as never expected to see the info ever again.

★★★★★ anna ferraro, a month ago

Excellent communication and service. They were able to recover all files that we thought we had lost when the hard drive in our laptop failed.
They kept us informed throughout the process and dealt with everything extremely efficiently. Thank you!

★★★★★ Tim Edwards, a month ago

Alison and East Anglian data recovery service where recommended to us when an IT technician couldn't recover our data and needed in more in-depth solution ,The customer service from Alison and the team was out standing, not only were they fare and upfront about the costs but also kept us updated along the whole way recovering our data. When It come to recovering date that is important to you, it's nice to be kept updated along every step of the journey. I could not recommend Alison and the team more highly. Thanks you.

★★★★★ marc sawkins, a month ago

I have found EADR to be a very prompt, proffesional and supportive company to work with. My personal experience was the failure of an external USB hard drive that i have been using as a backup drive - all of a sudden it stopped working and I presumed all would be lost. I contacted EADR to see if there was a likely chance of recovery, and quickly had a response outlining their procedure with this kind of case. The team kept in regular contact throughout the process, outlining what had been achieved and the next stages, and I am very pleased to say that my data was recovered. The return procedure again was very impressive, with various options available. I opted to have my data returned on a USB memory stick provided by EADR, and it turned up via DPD secure delivery the next day.
I believe that the service I recieved was very reasonably priced.
I would like to thank the team again, and would highly recommend them as a first port of call to anybody who has data recovery needs - I would not hesitate to use again.

★★★★★ Simon Hughes, a month ago

Had two broken hard drives which both had mass amounts of data on them. EADR were able to find the problem very quickly and after one short week, I had two brand new hard drives with all the data on them. EADR are very quick to respond to emails and give you a clear indication of how long every process may take and with a cost breakdown analysis.

Would highly recommend for major computer issues and will look forward to working with them again if required.

★★★★★ Daelon, a month ago

As a local computer repair shop with a good reputation on Google (Hull Computers), it's important to have good partners to recommend to customers in the event of them requiring specialist services beyond our capabilities.
I've been recommending Steve & Alison of EADR for almost as long as I've been trading.
Whenever I get a data recovery case that is beyond my capabilities, EADR is the only company I trust to recommend clients to.
It's great that their commitment to providing first class data recovery and even better customer service, is aligned with my operating standards.dor customer satisfaction.
When I pass a customer to EADR, I do so with confidence that they will be treated fairly and with compassion, and every effort will be made to achieve a positive outcome in regards to recovering the customers data. In every case, I know that Alison will keep the customer informed as to the progress of the recovery and that all costs being as affordable as possible with no "Hidden extras".
I often receive feedback from customers thanking me for putting them in touch with EADR, and I feel it reflects well on Hull Computers that we have a good working relationship with a knowledgeable and talented company like yours.
Thank you Steve & Alison, I look forward to working in partnership with yourselves for many more years to come. Lee x

★★★★★ Lee Newis, 2 months ago

My Toshiba TB1 external hard drive simply stopped working one day and I lost a great deal of work that I had not been able to back up. A local data recovery centre in Hull talked through the dangers of some companies and recommended East Anglia Data Recovery to me. All I can say is that EADR through the whole process have been professional and best of all they they recovered the majority of the data I needed in a short time frame. Every step was explained and postage was all recorded and tracked very efficiently to prevent any problems there. They were reasonably priced too. I cannot recommend them highly enough to others.

★★★★★ Ian Dyson, 2 months ago

EADR were from the outset professional yet calming and aware that my anxiety levels were sky high! My disk drive had corrupted itself and I thought that my Back-up was set-up correctly and wasn't so basically a disaster as my whole life over the past 10 years had been lost!!! They were honest from the start and said sometimes things cannot be retrieved, but that they would do their utmost to help.

EADR worked their magic and retreived 99.9% of my files - the rest I don't even remember what they were so no harm. All this was completed in a few days and I was back and working.

They kept me informed completely along the way; letting me know what was retrieveable and checking files etc and their customer service was brilliant - I felt as if I was the only client they were working with.

I have no hesitation in giving EADR 5 stars and recommending them unreservedly. Thank You EADR for not making a crisis out of my drama!!

★★★★★ Georgina Burgess, 3 months ago

On behalf of myself and my husband, we are absolutely overjoyed at the outcome and service provided by yourselves. We thought all our family photographs were lost forever but you have done a brilliant job of retrieving them all for us so quickly and efficiently.

Thank you very much for your excellent work!

★★★★★ Christine Hodgson, 3 months ago

EADR is a data recovery company, specialising in recovering data from damaged or corrupted computer drives, they were recommended to me by "Gigante Computers" in Coventry after I dropped my "still running" external drive on the floor , a big "Thank You" to Gigante.
My first point of contact at EADR was Alison, she explained the whole data recovery process, the stages they go through, from initial investigation (is it viable?) and costs at each stage of the process to (hopefully) complete data recovery (costs will vary in line with the amount of data recovered).
There is very reasonable initial investigation charge, after which Steve was then in contact, who gave a rundown of the problems found with my hard drive and a rundown of the likelihood of a successful recovery, options and costs.

Just a quick run down of my own circumstance:
recovering the available data saved me the time and expense having to revisit commercial sites across the UK to re-record various bits of information.
For the most part (99.99%), a great success although there was a small series of photo's missing which I could have done with, but believe me, I am over the moon with the recovered data (Verses the alternative - not getting anything back!).

Over all, EADR was a very accommodating and pleasant company to deal with and would recommend them to anyone looking for data recovery services.

★★★★★ Poppa Bear36, 3 months ago

When my children were growing up I though the most sensible thing to do with all the family photographs and other data including a record of a car restoration through its various stages would be to put it on an external hard drive for safe keeping for ever.
So when my hard drive died I was mortified and even more so when no one local to me could rectify it.
I was recommended to seek the help of East Anglian Data Recovery Services. What a recommendation it was, Alison and the team are absolutely fantastic in every respect from the start of the process right through to the finish the communication was second to none and in this day and age it is wonderful to have the personal attention and brilliant work that they have done for me. One Top Company!.

★★★★★ Dave Sparrow, 3 months ago

My HDD failed in my PC and EADR were recommended to me by my local IT specialist Jays Computers Crewe.

I got in touch with EADR who were very professional informing me of my options, and on how the process would move forward.
So after sending my HDD to them they very quickly told me what the fault was , and again they were very clear pointing out the potential cost of the repair.

Within a couple of days the repairs were complete and all my data recovered onto a new drive , and delivered via a courier.
I would recommend EADR to anyone they provided a first class
service with no hassle .
Many Thanks Ian

★★★★★ Ian Cooke, 4 months ago

I was recommended to EADR when an external hard drive broke. The service provided by Alison and Steve was incredible from start to finish. I was kept in the loop the entire time about how my data recovery was going. Everything was completely thoroughly and swiftly and at a fair price. Outstanding customer service and an excellent company. Would highly recommend to anyone with data retrieval issues. Fortunately, my data was salvageable but the company worked tirelessly to support me and did everything they could to retrieve my data.

★★★★★ Jessica Deveson, 4 months ago

Following a major failure of an SSD, and after attempting several local IT companies, one of them recommended EADR. Not cheap, but worth every penny because the data (both business and personal) that could have been lost was invaluable. Around 97% recovered in full and of the remaining 3% most of the files were usable. Some pictures and videos had lost quality but otherwise all was recovered. Entire process including sending SSD via registered mail etc, took about a week.

★★★★★ Luis da Silva, 4 months ago

EADRS Ltd were recommended to me when an external hard drive with important data on it failed and denied me access. EADRS responded to my plea for help very quickly and outlined the procedure that they would follow in an attempt to recover the lost data and the costs involved. The final outcome was the recovery of at least 99.9% of my data which was transferred to my new external hard drive for me and posted back by a secure delivery service.

As a company, I cannot fault EADRS, they are professional, friendly and competent and I have no problem in recommending their services to anyone - Thank you EADRS!

★★★★★ Mervyn Head, 4 months ago

Wow! What a great service. Steve and Alison were super responsive and friendly, with regular updates during the process. They had to dismantle a damaged SD card and managed to recover over 600 photos and videos from it. These were photos of a one-off family event so irreplaceable. Turn around time was very fast too. Very, very satisfied and happy with the service.

★★★★★ Nick Cawley, 4 months ago