What do our customers say?

As a local computer repair shop with a good reputation on Google (Hull Computers), it's important to have good partners to recommend to customers in the event of them requiring specialist services beyond our capabilities.
I've been recommending Steve & Alison of EADR for almost as long as I've been trading.
Whenever I get a data recovery case that is beyond my capabilities, EADR is the only company I trust to recommend clients to.
It's great that their commitment to providing first class data recovery and even better customer service, is aligned with my operating standards.dor customer satisfaction.
When I pass a customer to EADR, I do so with confidence that they will be treated fairly and with compassion, and every effort will be made to achieve a positive outcome in regards to recovering the customers data. In every case, I know that Alison will keep the customer informed as to the progress of the recovery and that all costs being as affordable as possible with no "Hidden extras".
I often receive feedback from customers thanking me for putting them in touch with EADR, and I feel it reflects well on Hull Computers that we have a good working relationship with a knowledgeable and talented company like yours.
Thank you Steve & Alison, I look forward to working in partnership with yourselves for many more years to come. Lee x

★★★★★ Lee Newis, a month ago

My Toshiba TB1 external hard drive simply stopped working one day and I lost a great deal of work that I had not been able to back up. A local data recovery centre in Hull talked through the dangers of some companies and recommended East Anglia Data Recovery to me. All I can say is that EADR through the whole process have been professional and best of all they they recovered the majority of the data I needed in a short time frame. Every step was explained and postage was all recorded and tracked very efficiently to prevent any problems there. They were reasonably priced too. I cannot recommend them highly enough to others.

★★★★★ Ian Dyson, a month ago

EADR were from the outset professional yet calming and aware that my anxiety levels were sky high! My disk drive had corrupted itself and I thought that my Back-up was set-up correctly and wasn't so basically a disaster as my whole life over the past 10 years had been lost!!! They were honest from the start and said sometimes things cannot be retrieved, but that they would do their utmost to help.

EADR worked their magic and retreived 99.9% of my files - the rest I don't even remember what they were so no harm. All this was completed in a few days and I was back and working.

They kept me informed completely along the way; letting me know what was retrieveable and checking files etc and their customer service was brilliant - I felt as if I was the only client they were working with.

I have no hesitation in giving EADR 5 stars and recommending them unreservedly. Thank You EADR for not making a crisis out of my drama!!

★★★★★ Georgina Burgess, a month ago

On behalf of myself and my husband, we are absolutely overjoyed at the outcome and service provided by yourselves. We thought all our family photographs were lost forever but you have done a brilliant job of retrieving them all for us so quickly and efficiently.

Thank you very much for your excellent work!

★★★★★ Christine Hodgson, 2 months ago

EADR is a data recovery company, specialising in recovering data from damaged or corrupted computer drives, they were recommended to me by "Gigante Computers" in Coventry after I dropped my "still running" external drive on the floor , a big "Thank You" to Gigante.
My first point of contact at EADR was Alison, she explained the whole data recovery process, the stages they go through, from initial investigation (is it viable?) and costs at each stage of the process to (hopefully) complete data recovery (costs will vary in line with the amount of data recovered).
There is very reasonable initial investigation charge, after which Steve was then in contact, who gave a rundown of the problems found with my hard drive and a rundown of the likelihood of a successful recovery, options and costs.

Just a quick run down of my own circumstance:
recovering the available data saved me the time and expense having to revisit commercial sites across the UK to re-record various bits of information.
For the most part (99.99%), a great success although there was a small series of photo's missing which I could have done with, but believe me, I am over the moon with the recovered data (Verses the alternative - not getting anything back!).

Over all, EADR was a very accommodating and pleasant company to deal with and would recommend them to anyone looking for data recovery services.

★★★★★ Poppa Bear36, 2 months ago

When my children were growing up I though the most sensible thing to do with all the family photographs and other data including a record of a car restoration through its various stages would be to put it on an external hard drive for safe keeping for ever.
So when my hard drive died I was mortified and even more so when no one local to me could rectify it.
I was recommended to seek the help of East Anglian Data Recovery Services. What a recommendation it was, Alison and the team are absolutely fantastic in every respect from the start of the process right through to the finish the communication was second to none and in this day and age it is wonderful to have the personal attention and brilliant work that they have done for me. One Top Company!.

★★★★★ Dave Sparrow, 2 months ago

My HDD failed in my PC and EADR were recommended to me by my local IT specialist Jays Computers Crewe.

I got in touch with EADR who were very professional informing me of my options, and on how the process would move forward.
So after sending my HDD to them they very quickly told me what the fault was , and again they were very clear pointing out the potential cost of the repair.

Within a couple of days the repairs were complete and all my data recovered onto a new drive , and delivered via a courier.
I would recommend EADR to anyone they provided a first class
service with no hassle .
Many Thanks Ian

★★★★★ Ian Cooke, 2 months ago

I was recommended to EADR when an external hard drive broke. The service provided by Alison and Steve was incredible from start to finish. I was kept in the loop the entire time about how my data recovery was going. Everything was completely thoroughly and swiftly and at a fair price. Outstanding customer service and an excellent company. Would highly recommend to anyone with data retrieval issues. Fortunately, my data was salvageable but the company worked tirelessly to support me and did everything they could to retrieve my data.

★★★★★ Jessica Deveson, 3 months ago

Following a major failure of an SSD, and after attempting several local IT companies, one of them recommended EADR. Not cheap, but worth every penny because the data (both business and personal) that could have been lost was invaluable. Around 97% recovered in full and of the remaining 3% most of the files were usable. Some pictures and videos had lost quality but otherwise all was recovered. Entire process including sending SSD via registered mail etc, took about a week.

★★★★★ Luis da Silva, 3 months ago

EADRS Ltd were recommended to me when an external hard drive with important data on it failed and denied me access. EADRS responded to my plea for help very quickly and outlined the procedure that they would follow in an attempt to recover the lost data and the costs involved. The final outcome was the recovery of at least 99.9% of my data which was transferred to my new external hard drive for me and posted back by a secure delivery service.

As a company, I cannot fault EADRS, they are professional, friendly and competent and I have no problem in recommending their services to anyone - Thank you EADRS!

★★★★★ Mervyn Head, 3 months ago

Wow! What a great service. Steve and Alison were super responsive and friendly, with regular updates during the process. They had to dismantle a damaged SD card and managed to recover over 600 photos and videos from it. These were photos of a one-off family event so irreplaceable. Turn around time was very fast too. Very, very satisfied and happy with the service.

★★★★★ Nick Cawley, 3 months ago

The service received from Alison and Steve at EADR was amazing. I had a broken external hard drive that had many years worth of family memories stored on it, of which I could not access.
EADR were able to fully recover everying onto a new hard drive of which I am truly appreciative.
Thanks again!

★★★★★ D Crane, 3 months ago

Hey everyone. I just wanted to share with you an exceptionally pleasant, professional and satisfying experience I have had with EADR Services Ltd.
When my hard drive packed in I was completely lost as I had all my personal and YouTube channel music and videos on there.
Alison and Steve at EADR did a great job in retrieving all of my data, listening and communicating with me each step of the way and were extremely quick and efficient with their exemplary customer service.
They reassured me and helped me through a worrying time and saved my hard drive and returned my data in super fast time.
I cannot recommend EADR highly enough.
The only shame is that they do not build or make PCs as I'm sure they would be experts in that field too.
Once again if you have any hard drive issues EADR Services Ltd should be your first port of call.
Thanks to both Alison and Steve for all your help 😊😊😊

★★★★★ TJ, 3 months ago

EADRS Ltd were recommended to me when a Memory Hard-drive had failed to allow me access. They quickly diagnosed the issue and kept me regularly updated with the work that was being undertaken. The final outcome was the recovery of at least 99.9% of the data stored and I can certainly recommend this service to other computer users!

★★★★★ Kevin Davies, 4 months ago

Absolutely over the moon! I thought id lost decades of photos/memories and documents when my external hard drive suddenly failed - i didnt know what to do. EAD provided a full report on the corrupted drive and saved most (if not all!) my files, placing them on a new drive and posting it to me - all at a fair price for their expertise! I'm so relieved.
Thank you. 👍

★★★★★ Jamie Fellingham, 4 months ago

I’m very happy that I was recommended EADR to recover data from my broken hard drive. Steve and Alison provided an excellent service and, with a very quick turnaround, I had my data back within a couple of days. I highly recommend EADR.

★★★★★ Paul Hartman, 4 months ago

Very efficient service. They managed to recover my data from a damaged usb drive. I was kept updated through the process which was very quick. I would highly recommend EADR for your data recovery needs.

★★★★★ jane guymer, 4 months ago

A friendly and knowledgeable team to trust with data recovery. Both Alison and Steve gave first class service. The service is not cheap but their approachable style gave me confidence that the sensitive process would be managed in a timely manner.

★★★★★ Dee-Dee Arberry, 5 months ago