Our process

The fastest way to get in touch with us is by phone - you'll come straight through to a member of the team where you can discuss your data recovery requirements and work out the best way to get your device over to us.

A set of very realistic outline price ranges will be given, however, please note that at this early stage we cannot provide an accurate quotation without seeing your item. If you’re happy with the ball-park figures given, you are welcome to deliver the device to us in person if you wish at our premises in Dereham, Norfolk. This option means that you can meet the team in person and also we can get started as quickly as possible. 

If you’re not lucky enough to live within driving distance, we’ll be happy to provide you with some detailed instructions on how to post it in. You can also request a collection, however, please note there is a small charge of £20 for us to book a collection on your behalf using a local/national courier. If your data recovery requirements are urgent in nature, we can arrange a same day collection by a dedicated courier, who will typically arrive within the hour of booking. Please call us on 01953 667977 so we can book this for you.

When your device arrives it will be booked in on our system and allocated a unique case reference, which is quoted on all correspondence between ourselves.

Our extensive testing procedure will be started straight away, the results of which will tell us exactly what the problem is so we can provide you with a firm, fixed price for data recovery fees and a plan to move your case forward. This report will be sent to you by email, together with an accurate quotation (within initial prices quoted and fixed for 30 days) to carry out the works for you if you wish. Please be assured that once quoted, the prices for our specialist data recovery fees will not change. 

Of course we hope you'll go ahead with the work to recover your data but there is no obligation or pressure from us to proceed once we have provided a quotation. If it isn't right for you then just let us know and we can send your item back to you (return shipping fees will apply). You can also arrange your own collection method from our office, or alternatively, if you have no further use for the item, we can securely dispose of it for you instead.

If you are happy with your quotation, we ask you to confirm by email and we will commence works on your case as quickly as possible.

When we have performed the required works we will email you a full file listing of items recoverable to approve, so you can see what data we have been able to recover from your device.

Once you approve the content of the file listing, the data is transferred onto your preferred method of return storage media; the size and type will usually depend on the amount of data recovered, but would typically be a portable hard drive or USB stick. This can be provided by us at cost or supplied by you, the choice is yours. Smaller size recoveries can be transferred by password protected electronic file sharing, which is really helpful for clients with urgent items as it is instant.

Once our engineers are happy that the data recovery process is complete and correct, and you have agreed a full file listing of recovered items, we will contact you to arrange payment so we can return your data to you either by Royal Mail Special Delivery, next-day courier service or electronically. The methods of payment we accept are either credit/debit card or bank transfer.

Please note that when we return the data to you, we only used methods which require a signature upon receipt. This would either be by secure courier (a unique pin code will need to be provided to the driver) or by Royal Mail Special Delivery. Unless otherwise instructed, we will encrypt your media for security purposes in transit. You can of course collect in person from us if you wish.